Our Quality Policy
While continuing all the activities and services it offers within its body, SEROCON® aims to follow an impartial, fast, effective, continuous, accurate, stable, reliable, independent policy in accordance with the current legislation and all its certification (TS EN ISO 17043, ISO 9001:2015, ISO 13485: 2016, ISO 14001: 2015, ISO 45001:2018, IVDD) standards.
SEROCON® Management;
- To ensure that confidential information and proprietary rights of customers are protected, that the results of the Proficiency Test are reliably maintained and sent,
- Not to transfer customers' information to third parties without the written permission of the customers,
- To ensure that all its personnel understand the adoption, implementation, and responsibilities of quality policies, to keep away from all kinds of internal/external pressures and effects that may adversely affect the quality of the work done and the decisions of its personnel,
- To ensure that employee personnel at all levels are not involved in any way in an application that would lose or weaken the competence, honesty, and independence of the laboratory,
- To fulfill its responsibilities for the development, realization, and continuous improvement of the effectiveness of the quality management system,
- To be a Proficiency Test organization that has adopted the understanding of reliability, honesty, impartiality, confidentiality, continuous improvement and scientificness with the quality of the duties it undertakes and the services it provides,
- To provide continuously increasing quality service by providing a laboratory/proficiency test environment that meets the requirements of TS EN ISO 17043 International Standard, for this; to ensure the development and continuity of existing infrastructure and human resources,
- We undertake to carry out the activities necessary for the adoption and implementation of all these quality policies and to take internal/external quality assurance measures.
- As the SEROCON® family, within the framework of our vision of "Respectful to the World, Respectable in the World", we develop and produce products that exceed the expectations of our stakeholders regarding quality, sustainability and repeatability and provide after-sales service,
- To increase the compliance of our products and services with customer requirements and customer satisfaction,
- Achieving company and unit goals with team spirit, based on the Total Quality philosophy
- Encouraging innovative and creative approaches
- To ensure full compliance with national and international standards and legal regulations
- To review our business processes with the perspective of evaluating risks and opportunities and to apply approaches that will improve our performance,
- In line with the continuous improvement approach, increasing the efficiency of our business processes to a level that can compete at the international level by using data management and digital tools and solutions,
- As the first and leading Lyophilized Control Material manufacturer, we strive to provide the best customer experience with our high-quality products and after-sales services.
